Communication process

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The Process of Communication | Organizational Behavior and Human Relations

Communication:
Communication is a two-way process in which two people or groups of people share their thoughts, information, feelings, emotions, thoughts, and verbally. Communication only works when it is effective and useful, otherwise, there are a lot of conflicts. The famous writer (Lawrence Clark Powell) put it fully in this quote about communication which reads: “Write to be understood, speak to be heard, read to grow.”
How does communication work?

According to the Shannon-Weaver communication system, the communication process goes through 8 different phases. These processes include source, encoder, message, channel, noise, converter, receiver, and feedback. The source is the person sending or initiating the communication to convey information, thoughts, or ideas. The encoder determines the format of the message sent to the channel. A message is a thought, inner feeling, or thought of the sender or source. A channel is a way a message can be sent verbally, non-verbally, electronically, or otherwise, depending on the needs of the sender. Noise is anything that disrupts the message, as it can be both a physical distortion and a psychological barrier. The decoder then decides on the message based on the recipient’s preferences and ability to understand the message. The receiver is the one to whom the sender wants to tell what they will end up giving in response and how they will interpret the sender’s message.

Effective communication:
Another famous writer, James Humes, defines communication in his own way: “Communication is the language of the leader”. Communication only works when the receiver clearly understands what the sender wants to say verbally or verbally. Not only does face-to-face communication work, but body language and gestures also convey the sender’s message effectively. However, many barriers become obstacles in the communication process and thus prevent effective addressing.

Restrictions:
The barriers can be physical, social, emotional, and psychological. Not hearing plays a big part in preventing people from communicating. Sometimes culture, language, background, and ideology become barriers to effective communication. The language and culture of people are important when communicating with each other. In the same way, some people no longer have an emotional connection to each other, so they distract from the real issue. Lines of communication are also very important in an effective communication process as individuals or recipients may be unfamiliar with the speaker’s language, words, and tone. Long-distance communication also becomes a barrier for both senders and receivers, as some people cannot use technology and some are distracted by background noise etc.

Tips for effective communication:
The sender should clarify their message before sending the message to the recipient. It must use appropriate expressions, words, and effective channels. Good listening is required on the part of the recipient because if he listens actively, many obstacles will be removed very quickly. Likewise, communicators must develop empathy on their part in order to know each other’s feelings and thoughts. The gestures and language must match the message the sender wants to convey. Likewise, the sender and the receiver must first understand their quality (such as background, culture, language, etc.) and move on. Communicators need to give each other space so both can say what they want to say. Respect must be present in the communication process that brings efficiency.

Credit: Maham Khan


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