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For effective communication, the following factors must be considered:

• It’s important to add value to the conversation so that you get a clear goal and purpose from the conversation.

• Develop effective non-verbal communication skills. Correct smile, eye contact, posture, and handshake create a positive effect.

• Make appropriate hand and face gestures.

• When speaking and listening, appropriate eye contact and looking into the eyes of the person we are speaking with can have a great impact and make the interaction more successful as it requires attention and courage.

• Trust is crucial.

• Try to break down the barriers in the communication process.

• Be clear and brief.

• Be steadfast in your opinions, opinions, ideas, and suggestions so that they can be conveyed with confidence.

• Make sure your words, gestures, facial expressions, and tone of voice match.

• Analyze the audience before calling.

• It is important to get the right message across to the right person because what is critical or valuable to one person may not be to another.

• Develop effective investigative skills by asking the right questions.

• Take the initiative yourself. Don’t wait for suppliers, customers, buyers, etc. to contact you. Call her instead, and take the initiative to start the conversation. Helps establish healthy and effective two-way communication between the two parties.

• Try to highlight the critical points.

• Learn the art of handling difficult conversations.

• Ensure that appropriate feedback is given and received.

• If the message is too long, disorganized, or contains errors, it can often be misunderstood, confusing, and misinterpreted.

• Practicing good communication every day is important because “practice makes perfect”.

In addition to the above qualities, good communication also focuses on the following factors to improve one’s communication skills:-

1. Personal Skills:-

• These skills are used when engaging in a face-to-face conversation with one or more people. The key to effective interpersonal skills is not only verbal communication and speaking effectively, but also our voice, verbal cues, gestures, facial expressions, body language, appearance, and active listening.

• Good interpersonal skills have the benefit of enabling us to contribute effectively in groups and teams and become ‘team players.

• Builds a strong relationship with the other members of the group, leading to better communication and building better relationships with others.

• Good interpersonal skills also help improve our ability to solve problems and make decisions.

2. Presentation Skills:

o Although we rarely use this skill, effective presentation skills are essential for any management student who aspires to be a leader in the future.

o There will be times in your life when you need to provide information to customers, employees, buyers, unions, vendors, government employees, suppliers, agents, or even the general public.

o They can be individuals or a group of people in a formal or informal setting.

o Effective presentation skills require good planning, preparation, and practice.

3. Writing Skills:

§ For any manager, the manager’s communication skills are not limited to direct face-to-face verbal/non-verbal interactions, but also good written communication.

§ Includes the ability to write clearly, concisely, and effectively.

§ Includes avoiding grammatical and spelling mistakes, knowing formal and informal writing methods/techniques, and knowing the importance of structure in any business letter or report.

4. Interpersonal Skills:-

ï Focus on improving self-esteem, building confidence, developing positive behaviors, knowing anger and stress management techniques that help maintain a healthy body and mind, develop positive feelings about ourselves and improve our communication skills

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Good interpersonal skills also help a person deal with difficult situations, such as B. dealing with aggression and communication in difficult situations.

Credit: Rupal Jane